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Make Call

The Make Call node enables you to initiate AI-powered voice calls programmatically.

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Overview

This node allows you to:
  • Initiate outbound calls
  • Configure AI voice parameters
  • Set call scripts and flows
  • Handle call responses
  • Monitor call progress

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Configuration

ParameterTypeDescription
Phone NumberStringTarget phone number to call
Voice IDStringID of the AI voice to use
ScriptObjectCall script and conversation flow
Callback URLStringWebhook URL for call events
RecordingBooleanWhether to record the call

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Call Script Structure

The script object defines the conversation flow: 
{
  "script": {
    "greeting": {
      "text": "Hello, this is AI calling. How are you today?",
      "responses": {
        "positive": {
          "pattern": ["good", "fine", "great"],
          "reply": "I'm glad to hear that!"
        },
        "negative": {
          "pattern": ["bad", "not good", "terrible"],
          "reply": "I'm sorry to hear that."
        }
      }
    },
    "fallback": {
      "text": "I apologize, I didn't catch that. Could you please repeat?"
    }
  }
}

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Example Usage

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Basic Call

{
  "phone_number": "+1234567890",
  "voice_id": "voice_default",
  "script": {
    "text": "Hello, this is a test call from AI."
  }
}

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Advanced Call with Flow

{
  "phone_number": "+1234567890",
  "voice_id": "voice_female_1",
  "script": {
    "steps": [
      {
        "type": "greeting",
        "text": "Hello, this is Sarah from AI Company."
      },
      {
        "type": "question",
        "text": "Are you interested in our services?",
        "responses": {
          "yes": {
            "next": "details"
          },
          "no": {
            "next": "goodbye"
          }
        }
      }
    ]
  },
  "recording": true,
  "callback_url": "https://your-domain.com/call-events"
}

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Voice Options

Available voice configurations: 
{
  "voices": {
    "default": {
      "gender": "female",
      "accent": "neutral",
      "speed": 1.0
    },
    "professional": {
      "gender": "male",
      "accent": "business",
      "speed": 0.9
    }
  }
}

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Call Events

The node emits various events during the call:
  • call.initiated
  • call.connected
  • call.in_progress
  • call.completed
  • call.failed

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Error Handling

Common error scenarios:
  • Invalid phone number
  • Voice service unavailable
  • Script validation errors
  • Connection failures
  • Response timeout