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Get Batch Call Details

The Get Batch Call Details node allows you to retrieve information about multiple calls in a batch operation.

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Overview

This node enables you to:
  • Get status of all calls in a batch
  • Access batch analytics
  • Download batch reports
  • Track batch progress
  • Get aggregated metrics

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Configuration

ParameterTypeDescription
Batch IDStringID of the batch to retrieve
Include AnalyticsBooleanWhether to include analytics
Include TranscriptsBooleanWhether to include call transcripts
FilterObjectFilter criteria for calls

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Example Usage

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Basic Batch Details

{
  "batch_id": "batch_xyz789",
  "include_analytics": true
}

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Filtered Batch Details

{
  "batch_id": "batch_xyz789",
  "include_analytics": true,
  "include_transcripts": true,
  "filter": {
    "status": ["completed", "failed"],
    "duration": {
      "min": 30,
      "max": 300
    }
  }
}

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Response Format

{
  "batch": {
    "id": "batch_xyz789",
    "status": "completed",
    "created_at": "2024-01-01T12:00:00Z",
    "completed_at": "2024-01-01T12:30:00Z",
    "statistics": {
      "total_calls": 100,
      "completed": 95,
      "failed": 3,
      "in_progress": 2,
      "average_duration": 120,
      "total_cost": "50.00"
    },
    "calls": [
      {
        "id": "call_abc123",
        "status": "completed",
        "duration": 125,
        "cost": "0.50",
        "analytics": {
          "sentiment": {
            "positive": 0.8,
            "neutral": 0.2
          }
        }
      }
    ],
    "analytics": {
      "success_rate": 0.95,
      "average_sentiment": {
        "positive": 0.7,
        "neutral": 0.2,
        "negative": 0.1
      },
      "common_responses": [
        {
          "text": "Yes, I'm interested",
          "count": 45
        }
      ]
    }
  }
}

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Available Filters

Filter batch calls by: 
{
  "filter": {
    "status": ["completed", "failed"],
    "duration": {
      "min": 30,
      "max": 300
    },
    "cost": {
      "min": "0.10",
      "max": "1.00"
    },
    "sentiment": {
      "min_positive": 0.7
    },
    "date_range": {
      "start": "2024-01-01T00:00:00Z",
      "end": "2024-01-02T00:00:00Z"
    }
  }
}

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Batch Analytics

Available analytics metrics:
  • Success rate
  • Average duration
  • Cost statistics
  • Sentiment analysis
  • Response patterns
  • Engagement metrics

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Error Handling

Common error scenarios:
  • Invalid Batch ID
  • Batch not found
  • Invalid filter criteria
  • Analytics unavailable
  • Rate limiting