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Get Call

The Get Call node allows you to retrieve detailed information about a single voice call.

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Overview

This node enables you to:
  • Get call status
  • Access call transcript
  • Retrieve recording
  • View call metrics
  • Get interaction details

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Configuration

ParameterTypeDescription
Call IDStringID of the call to retrieve
Include RecordingBooleanWhether to include recording URL
Include TranscriptBooleanWhether to include transcript
Include AnalyticsBooleanWhether to include analytics

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Example Usage

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Basic Call Retrieval

{
  "call_id": "call_abc123"
}

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Detailed Call Information

{
  "call_id": "call_abc123",
  "include_recording": true,
  "include_transcript": true,
  "include_analytics": true
}

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Response Format

{
  "call": {
    "id": "call_abc123",
    "status": "completed",
    "phone_number": "+1234567890",
    "direction": "outbound",
    "start_time": "2024-01-01T12:00:00Z",
    "end_time": "2024-01-01T12:02:05Z",
    "duration": 125,
    "cost": "0.50",
    "recording_url": "https://api.example.com/recordings/call_abc123.mp3",
    "transcript": {
      "segments": [
        {
          "speaker": "ai",
          "text": "Hello, this is AI calling.",
          "timestamp": "2024-01-01T12:00:05Z",
          "confidence": 0.98
        },
        {
          "speaker": "human",
          "text": "Yes, I can hear you clearly.",
          "timestamp": "2024-01-01T12:00:08Z",
          "confidence": 0.95
        }
      ]
    },
    "analytics": {
      "sentiment": {
        "overall": "positive",
        "scores": {
          "positive": 0.8,
          "neutral": 0.2,
          "negative": 0.0
        }
      },
      "engagement": {
        "score": 0.9,
        "metrics": {
          "response_time": 1.2,
          "interruptions": 0
        }
      },
      "voice_metrics": {
        "pace": 1.0,
        "volume": 0.7,
        "clarity": 0.95
      }
    }
  }
}

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Call States

Possible call states:
  • queued
  • ringing
  • in-progress
  • completed
  • failed
  • busy
  • no-answer
  • canceled

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Analytics Metrics

Available call analytics:
  • Sentiment analysis
  • Voice metrics
  • Engagement scores
  • Response patterns
  • Call quality metrics

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Error Handling

Common error scenarios:
  • Invalid Call ID
  • Call not found
  • Recording expired
  • Analytics processing failed
  • Permission denied