{
"agent_name": "Sales Assistant",
"voice_config": {
"voice_id": "male_2",
"speaking_rate": 0.9,
"pitch": -2,
"accent": "neutral"
},
"conversation_flow": {
"greeting": {
"text": "Hello, I'm your sales assistant. How can I help you today?",
"responses": {
"pricing": {
"patterns": ["price", "cost", "how much"],
"handler": "pricing_flow"
},
"product_info": {
"patterns": ["tell me about", "what is", "features"],
"handler": "product_info_flow"
}
}
},
"fallback": {
"text": "I apologize, I didn't quite understand. Could you rephrase that?"
}
},
"language": "en-US",
"fallback_settings": {
"max_retries": 3,
"transfer_to_human": true,
"transfer_message": "Let me connect you with a human agent."
}
}