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Get Call Details

The Get Call Details node allows you to retrieve comprehensive information about specific voice calls.

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Overview

This node enables you to:
  • Get call status and duration
  • Access conversation transcripts
  • Retrieve call recordings
  • View call analytics
  • Get response data

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Configuration

ParameterTypeDescription
Call IDStringID of the call to retrieve
Include TranscriptBooleanWhether to include conversation transcript
Include RecordingBooleanWhether to include call recording URL
Include AnalyticsBooleanWhether to include call analytics

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Example Usage

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Basic Call Details

{
  "call_id": "call_abc123",
  "include_transcript": true
}

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Full Call Information

{
  "call_id": "call_abc123",
  "include_transcript": true,
  "include_recording": true,
  "include_analytics": true
}

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Response Format

{
  "call": {
    "id": "call_abc123",
    "status": "completed",
    "duration": 125,
    "start_time": "2024-01-01T12:00:00Z",
    "end_time": "2024-01-01T12:02:05Z",
    "phone_number": "+1234567890",
    "direction": "outbound",
    "cost": "0.50",
    "transcript": {
      "segments": [
        {
          "speaker": "ai",
          "text": "Hello, this is AI calling.",
          "timestamp": "2024-01-01T12:00:05Z"
        },
        {
          "speaker": "human",
          "text": "Hi, yes I can hear you.",
          "timestamp": "2024-01-01T12:00:08Z"
        }
      ]
    },
    "analytics": {
      "sentiment": {
        "positive": 0.8,
        "neutral": 0.2,
        "negative": 0.0
      },
      "engagement": 0.9,
      "talk_ratio": {
        "ai": 0.4,
        "human": 0.6
      }
    },
    "recording_url": "https://api.example.com/recordings/call_abc123.mp3"
  }
}

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Available Data

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Basic Information

  • Call ID
  • Status
  • Duration
  • Start/End times
  • Phone number
  • Direction
  • Cost

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Transcript Data

  • Conversation segments
  • Speaker identification
  • Timestamps
  • Text content

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Analytics

  • Sentiment analysis
  • Engagement metrics
  • Talk ratio
  • Response patterns

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Recording

  • Audio file URL
  • Format
  • Duration
  • Quality

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Error Handling

Common error scenarios:
  • Invalid Call ID
  • Call not found
  • Insufficient permissions
  • Recording unavailable
  • Analytics processing failed
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