Inbound Calls
The Inbound Calls node enables you to handle incoming calls using AI voice agents.Overview
This node allows you to:- Handle incoming calls
- Route calls to agents
- Process IVR menus
- Manage call queues
- Track call metrics
Configuration
Parameter | Type | Description |
---|---|---|
Phone Number | String | Inbound phone number |
Agent Assignment | Object | Agent routing rules |
IVR Config | Object | Interactive Voice Response settings |
Queue Settings | Object | Call queue configuration |
Business Hours | Object | Operating hours settings |
Example Usage
Basic Inbound Setup
Advanced Inbound Configuration
Call Routing
Routing Strategies
Queue Management
Queue Configuration
Business Hours
Schedule Configuration
Error Handling
Common error scenarios:- Queue full
- No agents available
- Invalid routing rules
- Business hours violation
- System overload