Voice AI
Inbound Calls
Handle incoming voice calls with AI agents
Inbound Calls
The Inbound Calls node enables you to handle incoming calls using AI voice agents.
Overview
This node allows you to:
- Handle incoming calls
- Route calls to agents
- Process IVR menus
- Manage call queues
- Track call metrics
Configuration
Parameter | Type | Description |
---|---|---|
Phone Number | String | Inbound phone number |
Agent Assignment | Object | Agent routing rules |
IVR Config | Object | Interactive Voice Response settings |
Queue Settings | Object | Call queue configuration |
Business Hours | Object | Operating hours settings |
Example Usage
Basic Inbound Setup
Advanced Inbound Configuration
Call Routing
Routing Strategies
Queue Management
Queue Configuration
Business Hours
Schedule Configuration
Error Handling
Common error scenarios:
- Queue full
- No agents available
- Invalid routing rules
- Business hours violation
- System overload