{
"bot_name": "Sales Bot",
"personality": {
"tone": "friendly",
"formality": "casual",
"empathy": "high",
"humor": "moderate"
},
"knowledge_base": {
"sources": [
{
"type": "document",
"url": "https://docs.example.com/products",
"update_frequency": "daily"
},
{
"type": "faq",
"content": [
{
"question": "What are your pricing plans?",
"answer": "We offer three plans: Basic, Pro, and Enterprise."
}
]
}
],
"custom_responses": {
"greeting": ["Hi!", "Hello!", "Welcome!"],
"farewell": ["Goodbye!", "Have a great day!"]
}
},
"response_config": {
"max_length": 200,
"response_time": {
"min": 1,
"max": 3
},
"follow_up_questions": true
},
"language": "en-US",
"fallback": {
"max_attempts": 3,
"message": "I'll connect you with a human agent."
}
}